What measures have been adopted regarding capacity, restriction of services/ facilities? Catering services, swimming pools, toilets, animation (activities, Miniclub, shows) and cleaning.
During March 2020, a COVID-19 Technical Committee made up of professionals from the Quality and HACCP department, the Health and Safety at work service and external consultants was formed. Its aim is to design the necessary lines of action to create and validate the protocols adapted to our reality and to start its gradual implementation
Most of the changes implemented so far are focused on reinforcing the cleaning processes of the public areas and accommodations, the implementation of changes in the catering services and on the way of planning the internal procedures to ensure social distancing for on-site employees.
All the changes are accompanied by training, evaluation and continuous participation of all the team members which are essential in any process of change.
In this sense, we continue working to integrate and adapt to our services the protocols and guides that are being developed by health organizations, associations and entities in our sector.
All the measures adopted by our organizations will be communicated to you.
Most of the changes implemented so far are focused on reinforcing the cleaning processes of the public areas and accommodations, the implementation of changes in the catering services and on the way of planning the internal procedures to ensure social distancing for on-site employees.
All the changes are accompanied by training, evaluation and continuous participation of all the team members which are essential in any process of change.
In this sense, we continue working to integrate and adapt to our services the protocols and guides that are being developed by health organizations, associations and entities in our sector.
All the measures adopted by our organizations will be communicated to you.
Is it mandatory to wear face masks?
In line with the resolution SLT/1648/2020 published by the Generalitat de Catalunya on July 8, it is always mandatary to wear face mask in public for people above six years old. Within our facilities and considering the activities that take place, face masks are mandatory when going from one activity to another, in shops (supermarkets, bakeries and souvenir shops) and in the Amphitheater.
What is the capacity of the swimming pools? Do I need to reserve to go?
Following the health authorities’ regulations, the amount of people who can visit the swimming pools have been reduced to 50% of their capacity. Even so, no reservation is needed as we can comply with the capacity and social distancing requirements whilst families calmly enjoy their holidays.
Are the facilities and services open?
Yes, all services are operational. In relation to the facilities, they are all open except for the Animal Kingdom Bar, which normally provides support during seasons with high occupancy.
What are the opening and closing dates this season?
This is an atypical season as we are constantly adjusting always following the directives given by the authorities. For this reason, the opening date is 18/06/2020. The closing date is planned to be, if nothing prevents it, on 26/09/2021.